Altezza-Dan
Octane Boostaholics
relating to the 2010 Legacy:
Subaru Safety Recall WVQ-27
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect which relates to motor vehicle safety exists in certain 2010 Legacy and Outback models equipped with a Continuously Variable Transmission (CVT).
DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that the CVT transmission fluid cooler inlet hose, located near the lower portion of your vehicles radiator, may have been improperly formed during the manufacturing process. As a result, a section of the hose could unexpectedly split allowing transmission fluid to leak.
DESCRIPTION OF THE SAFETY HAZARD
If an improperly formed hose were to split and leak transmission fluid, transfer of engine power to the wheels will begin to diminish, leading to vehicle power loss. This could happen without prior warning and may result in a crash.
REPAIRS
To correct this condition, Subaru will check the lot number found on the CVT transmission fluid cooler inlet hose. If the lot number is one of a specific group, the hose will be replaced with a new one. If the lot number is not within the group, the hose was manufactured to specifications and replacement is not necessary. This repair will be performed at no cost to you.
WHAT YOU SHOULD DO PROMPTLY
You should immediately contact your Subaru Dealer for an appointment to have this repair performed.
There are several important precautions you should take until this recall has been performed:
If you notice a fluid leak, do not operate the vehicle. Immediately contact your Subaru dealer for assistance.
If you notice a loss of power, carefully steer the vehicle to a safe place on the side of the road. Turn the ignition off and do not operate the vehicle. Immediately contact your Subaru dealer for assistance.
HOW LONG WILL THE REPAIR TAKE?
The actual time to check the "lot number" on the CVT transmission fluid cooler hose is approximately 12 minutes. It will take an additional 18 minutes if the hose requires replacement. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your dealer flexibility in scheduling.
Please present this letter to your Subaru Dealer at the time this repair procedure is performed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select Find a Dealer.
If you need additional assistance, please contact us directly:
Telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 8:30 a.m. and 7:00 p.m. EST and Friday between 10:30 a.m. and 5:00 p.m. EST.
E-mail: Go to www.subaru.com and select "Contact Us".
U.S. Postal mail: Write us at Subaru of America, Inc., Attn: CDS Department,
P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the dealer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicles proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
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Subaru Service Program WVP-26
Dear Subaru Owner:
We would like to thank you for selecting a 2010 Subaru Legacy / Outback. At Subaru, we take pride in our products and are committed to your continued satisfaction.
During a quality review, we discovered that the plastic cover on your vehicle's ABS (anti-lock brake system) electronic control unit may have been cracked during the manufacturing process. The ABS electronic control unit is an integrated part of the brake hydraulic unit located in the engine compartment. If the cover is cracked and the electronic control unit is exposed to water, particularly from a high pressure source such as a garden hose or pressure washer, water can enter the unit and potentially cause a short circuit. If this were to happen, the unit will go into failsafe mode and the ABS warning light on the instrument panel will illuminate alerting the driver of a malfunction. When the warning light is on, the ABS function shuts down; however, the conventional brake system will continue to operate normally. In other words, even if your vehicle experiences this condition, the braking system will continue to function.
WHAT WE ARE ASKING YOU TO DO PROMPTLY
We suggest that you schedule an appointment with your Subaru Dealer as soon as possible to have your vehicles ABS electronic control unit cover inspected.
If no cracks are found, no further action is required. Since the cracking condition was the result of the manufacturing process, please be assured that the cover is not susceptible to cracking in the future.
If cracks are found, the ABS electronic control unit plastic cover will be temporarily repaired by applying sealer over the cracks. Your Subaru dealer will order a replacement ABS hydraulic unit, which includes a new cover, for your vehicle and contact you when the part is available. Replacement units are expected to be available beginning in late August 2010.
The approximate time to perform the inspection and, if necessary, temporarily seal the cover is 12 minutes. It will take an additional 1 hour if the brake hydraulic unit requires replacement. However, it may be necessary for you to leave your car for a longer period on the day of your scheduled appointment to allow your dealer flexibility in scheduling other appointments. Your Subaru dealer will perform this repair at no cost to you.
Please present this letter to your Subaru Dealer on the day of your service appointment.
Prior to having the inspection/repair performed, it is highly recommended that your vehicles engine compartment not be intentionally sprayed with water, particularly with a high pressure washer.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select Find a Dealer.
If you need additional assistance, please contact us directly:
Telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 8:30 a.m. and 7:00 p.m. EST and Friday between 10:30 a.m. and 5:00 p.m. EST.
E-mail: Go to www.subaru.com and select "Contact Us".
U.S. Postal mail: Write us at Subaru of America, Inc.,
Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicles proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this service performed.
Sincerely,
Subaru of America, Inc.
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