insurance advice

scoobycolm

scoobycolm

.
Anyone help me on this
I changed the Wifes car 3 weeks ago for a newer bus
We rang our insurance company 12?.ie and changed from the old car to the new one
they told us all was fine and that the new car was actually cheaper to insure than other car so they would refund a small amount back on to our laser card
Happy days we thought
Anyway the Wife rang them today to see where our insurance disc was for the new car was
when she got true to them they told us we had not changed the insurance but only got a quote
this is nonsense as we got the quote and told them to change it over from the time off the original phone call
the Wife was smart enough to take down the time when we did this and also the persons name who we had been talking to
anyway they said they would go over there recorded telephone conversations and get back to us to establish what happened
on our side we know what happened and are quiet pissed off as we have been driving around with no insurance with my son who is only 4 months old and my daughter who is only 4 years old + the Wife for the last 3 weeks
God Forbid if something happened
anyway she rang them back 3 hours later (today )
and they said they where waiting on there supervisor :wall:
we still have not heard anything back and as a result have not moved the car and have been driving the scooby instead
I am going to switch to a different company instead as I am not risking my Family with such incompetence as I have experienced
But I am also very Peed off with the way this company are handling such a serious matter
Id say they will delete the tapes and make up some cock and bull story
Anyone know what I should do
I don't think they should be allowed away with it what if this is a common mistake happening in this place
anyone know what I should do as I feel I should just arrive there tomorrow and protest :icon_mad:
Thanks
Colm :thumbsup:
 
Alright man, shite situation but dont give up. They will make you wait for a supervisor probably they are always busy etc or so they say. Just tell them you want to make a formal complaint/appeal, and in the meantime cancel whatever policy you have with them. You can go to the insurance ombudsman, but they will only look at after it has been looked at and declined by the company appeals committee afaik....


http://www.financialombudsman.ie/
 
Thanks for the advice 20vbzr
Figured I should just get a new policy with someone else and cancel that one :thumbsup:
Will do as you have said in the morning thanks again :subaru:
 
Had problems with Hibernian myself lad , and have the same feelings about them , and supervisors seem 2 b some of the thickest people available , took me 4 months to get 400 euro back last year and had to wait 2 months plus to get new disk this year ,
 
Its Fooked
Damn I miss my Broker
He was dearer but never had any rubbish :wall:
But for me I had no insurance at all for 3 weeks if the Wife had off had a crash with the Kids in it where would we be ? they probably would have not payed out
I think these ryanair type insurance policies are shady
Never Again Ever :snooty:

tommy 555 said:
Had problems with Hibernian myself lad , and have the same feelings about them , and supervisors seem 2 b some of the thickest people available , took me 4 months to get 400 euro back last year and had to wait 2 months plus to get new disk this year ,
Click to expand...
 
W@nkers! Anything could have happened ya in those few days!

I'd go into them and demands answers then and there :angry1:
 
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