JohnRA
Member Number 3801
A few weeks ago my dad's car window got put through, I handled everything with the Insurance company and the replacement.
Checked out the Autoglass website and they had a detailed video of their "outstanding quality & service". Rang them up to get a quote.
It went like this;
"What window is it?"
"Rear right passenger."
"What car?"
"Hyundai Trajet."
"Is it a tinted window?"
"No."
"Is it clear glass or green glass."
"Clear."
"OK, that comes back as €225 all in for the replacement."
That was that, booked them and they came out to change the window. Now, on their site it shows them taking the door card off, using a hoover to get rid of all the broken glass left over & replacing the window.
Here's what happened when they came out.
They took the car out of the drive, opened the door, wiped all the broken glass on to the path and road while wearing gloves. Took the door card and that out and changed the window, gave the seat a bit of a hoover and then pissed off.
Went out to the car and there was still glass all over the inside of the car, all over the road and all over the path. I had to go cleaning the fucking thing up in case a child in the estate playing fell on the broken glass. Afterward I rang Autoglass and told them I wasn't paying them a penny for their shambles of a service. The girl over the phone apologised and said she'd send the lads back out to clean everything properly but I told her they didn't need to as I already did it when they left.
Then 2 weeks later we get a bill out. The invoice says we were being charged for green glass. 1. I told the thick fucks it was clear glass. 2. They didn't fucking supply green glass! 3. My dad swears that it's perspex and not glass they put in it.
They rang me the other morning demanding payment and I told them they weren't getting anything.
Fairly sure the next step is a solicitors letter and I'm fucked in a way because I never took pictures before I cleaned all the glass because I didn't think they'd act like a complete scumbag of a company and do this shite!
1. The insurance company covered it and the cheque is there so just pay them? Nothin' lost outta my pocket.
2. Ring insurance company and tell them this story, they're the one paying for it so they hopefully wouldn't be too happy hearing what their money got spent on.
3. How do you tell the difference between glass & perspex?
4. If a child had fell on the glass they'd have a serious fucking claim on their hands!
5. If anyone here works for Autoglass, no offence intended, some people actually do their job apart from the 2 yuppee's that changed my glass.
Checked out the Autoglass website and they had a detailed video of their "outstanding quality & service". Rang them up to get a quote.
It went like this;
"What window is it?"
"Rear right passenger."
"What car?"
"Hyundai Trajet."
"Is it a tinted window?"
"No."
"Is it clear glass or green glass."
"Clear."
"OK, that comes back as €225 all in for the replacement."
That was that, booked them and they came out to change the window. Now, on their site it shows them taking the door card off, using a hoover to get rid of all the broken glass left over & replacing the window.
Here's what happened when they came out.
They took the car out of the drive, opened the door, wiped all the broken glass on to the path and road while wearing gloves. Took the door card and that out and changed the window, gave the seat a bit of a hoover and then pissed off.
Went out to the car and there was still glass all over the inside of the car, all over the road and all over the path. I had to go cleaning the fucking thing up in case a child in the estate playing fell on the broken glass. Afterward I rang Autoglass and told them I wasn't paying them a penny for their shambles of a service. The girl over the phone apologised and said she'd send the lads back out to clean everything properly but I told her they didn't need to as I already did it when they left.
Then 2 weeks later we get a bill out. The invoice says we were being charged for green glass. 1. I told the thick fucks it was clear glass. 2. They didn't fucking supply green glass! 3. My dad swears that it's perspex and not glass they put in it.
They rang me the other morning demanding payment and I told them they weren't getting anything.
Fairly sure the next step is a solicitors letter and I'm fucked in a way because I never took pictures before I cleaned all the glass because I didn't think they'd act like a complete scumbag of a company and do this shite!
1. The insurance company covered it and the cheque is there so just pay them? Nothin' lost outta my pocket.
2. Ring insurance company and tell them this story, they're the one paying for it so they hopefully wouldn't be too happy hearing what their money got spent on.
3. How do you tell the difference between glass & perspex?
4. If a child had fell on the glass they'd have a serious fucking claim on their hands!
5. If anyone here works for Autoglass, no offence intended, some people actually do their job apart from the 2 yuppee's that changed my glass.
